THE CUSTOMER THAT MAKES A PURCHASE FROM OUR SHOP IS DEEMED TO HAVE TACITLY ACCEPTED THE FOLLOWING TERMS AND CONTITIONS

 

Introduction

 

All the items we sell are the result of hand-work. Not being industrially produced, items could have slight differences also as far as the size is concerned that do not change the way they are used. These differences make them more precious and unique in their kind.

 

Colours of the pictures are as faithful to the original colours as possible. Consider a slight difference in colour due to the different screen resolution or to the flash.

 

Old and vintage linen is washed, inspected and reliable from the hygienic point of view; it is ready to be used.

Most of our items are old and having been used they could have defects proportional to their age. Unless otherwise stated in the description, item's defects are small and the quality of them stays the same.

Old and antique fabrics are unique in their kind. They are often hand made working many hours. An old, antique item cannot be compared to a new one. Even after a careful restoration any old item will still have a story to tell; that is what makers it so interesting and valuable.

 

Purpose of the contract

Sale/purchase made by Internet is a distance contract (in accordance with the laws: art. 50 e ss D.L.gs 6/11/2005 n° 206, Italy). The purpose of the contract is the sale/purchase of personal estate between La Fenice Old Linen and Lace owned by Pileri Antonella whose registered office is at 1 Papa Luciani road, Fossò (Venice)- Italy - VAT 03902520273 and the consumer. The contract will be concluded upon acceptance by La Fenice Old Linen and Lace of a customer's order placed online or by phone.

 

Stock availability

All products in our website are in stock for prompt delivery. Occasionally some products could be temporarily out of stock. In such cases customers will be promptly informed.

 

Prices, Taxes, Customs duties

Selling prices include VAT but they do not include shipping charges. If products are shipped to an extra-eu contry, customs duties and/or import duties may be imposed by local government. The customer is responsible for the payment of the over mentioned charges.

 

Invoicing

Invoice must be requested at the time the order is placed. Please give us all required details. The issue of an invoice is not compulsory  (in accordance with the law: art. 22 D.P.R. 633/72, Italy) unless explicitly requested by the customer at the time the order is placed.

 

Guarantee

All the products we sell are covered by guarantee. Whenever the customer for  whatever reason returns the purchased products to La Fenice Old Linen and Lace he can ask for a refund sending us an e-mail provided that shipping is made within 10 working days of product's receipt. Shipping charges must be paid by the purchaser.

We do not accept product returns if products are shipped cash on delivery. We will  refund you only the amount paid for the product and  we will not refund you the shipping costs. The cost of the product will be refunded on receipt of the product in the same condition as it was sent (in accordance with the law: art. 5 d.l. 22/05/1999 n° 185 Italy).

 

Payment

The ordered goods can be paid as follows:

 

- PayPal. PayPal is the safer, fester way to pay on-line using your  free PayPal account.

 

- Credit card. You can pay by credit card. We accept credit cards via PayPal (you do not need a PayPal account) which  is the safer, faster way to pay on-line. The credit cards we accept are Visa, MasterCard, Aura, American Express, and Postepay.

 

- Payment in advance by Bank Transfer. If you decide to pay the ordered goods in advance by bank transfer we will send you an e-mail message with our bank account details. Your order will be processed only after the total amount has been credited to our back account.

 

- Recharge of Postepay card (for Italy only). If you decide  to recharge our Postepay card  we will send you our card details by e-mail. We ask you kindly to inform us once the card is recharged in order to be able to check right away that your payment has been made.

 

- Postal Order (for Italy only). If you decide to pay by postal order, please ask us to give you all details at the moment you order the goods.

 

- Cash on delivery (for Italy only). You will pay directly to the carrier. If you pay cash on delivery you will have to add 5 euro to the shipping costs.

Payment must be made within 7 working days from order confirmation (unless otherwise agreed). If you do not make any payment when it is due we may cancel your order and put the ordered items for sale. If it is not possible for you to pay you can always contact us and we will try to find a solution.

 

Shipping 


We ship our goods world-wide by BARTOLINI, POSTE ITALIANE, EUROEXPRESS, DHL and FEDEX.  If we ship the goods by express carrier they will usually be delivered within two days of payment receipt (we will send you a message once the goods have been sent). Delivery times vary depending on the country of destination.

 

Shipping Charges

Italy

Shipping to ITALY IS FREE if you purchase two or more items spending more than 150,00 euro (the amount of 150 euro do not include shipping costs)

from 0 to    1 kg.      Euro   9,00

from 1 to    3 kg.      Euro 11,00

from 3 to  20 kg.      Euro 15,00

 

Europe

from 0  to     1 kg.     Euro 15,00

from 1  to     3 kg.     Euro 20,00

from 3  to     5 kg.     Euro 30,00

from 5  to   10 kg.     Euro 40,00

from 10 to  20 kg.     Euro 60,00

 

Extra U.E. 

from 0  to    1 kg.       Euro 28,00

from 1  to    3 kg.       Euro 34,00

from 3   to   5 kg.       Euro 42,00

from 5   to 10 kg.       Euro 55,00

from 10 to 20 kg.       Euro 85,00

 

Privacy policy

Personal details provided by the customer remain confidential and will not be disclosed to organisations or institutions for no reason. In accorfdance with data protection laws (n° 675/03 Italy)

 

If you need to contact us click the "contact us" link or send us an e-mail: antonellapileri@libero.it

 

F.A.Q.

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